Returns & Exchanges Policy for Mexico
Our returns and exchanges are completely FREE for size, model, color, non-conformity, if there was any mistake, or if it presents any visible manufacturing defect at the time of receiving the product, as long as they are reported within the within 30 calendar days of receiveing your order.
After 30 days have passed, no size changes or returns due to non-conformity will be accepted. As for quality defects, you will have an extended warranty of 90 calendar days to detect them, and in those cases, please review our QUALITY POLICY.
If you wish to make a return, the refund of your money is guaranteed as long as you comply with the conditions established here.
For questions on returns and exchanges, how to buy, invoicing or any other matter, click on the following link: CONTACT US.
What should you consider when making an exchange or return?
- Exchanges for another pair are subject to stock confirmation.
- In order to process your return or exchange request you must send at least 3 photographs showing the condition of the product (we will show you the reference profiles in the process).
- For your request to be approved, the product must show no signs of use or washing and be returned with its original packaging, labeling, paper stuffing and wrappings.
- Starting from the second exchange or return within the same order, shipping costs apply, even within the 30-day policy.
- For exchanges to a different style, the new pair must be of equal or higher price than your purchase *.
- If you made your purchase with a promotional coupon, your discount will only apply to exchanges of the same style/color; if you request a different variant of the same model or any other product at a higher price, the coupon will be invalidated, and you will need to pay the difference.
- Orders totaling less than $1,399 MXN and/or products with a discount equal to or greater than 20%, or from our Outletare only subject to return, in which case the shipping cost will be quoted and must be settled through Mercado Pago, PayPal or directly by transfer to our BBVA account.
* This does not apply to similar models with discounts, and in case of a higher-priced model, the difference must be covered.
How to make an exchange or return?
- It is very simple, just click on the link below and follow the steps shown there:
- This is the information you will be asked to provide during the process:
- Specific reason for the exchange or return
- Your Order Number
- And at least 3 high-quality photographs showing in detail the quality defect in the product.
* For quality defects detected within the first 90 days of use, your request will be reviewed by our Quality Department, and if approved you will receive an email with instructions to follow.
- If your request is approved, we will send you a confirmation email along with a shipping guide so you can return the order to us.
- Re-pack the product very well in its original box, including labeling and the received protection (in case you no longer have it, you should replace it with a similar one).
- Print 2 copies of the electronic waybill, attach one to the package box to be returned and keep the other as proof of shipment.
- Drop off the package at the designated courier’s office and notify us by mail at: firstname.lastname@example.org so we can follow up.
- Once we have the product back, we will contact you to confirm its receipt and proceed with the exchange or refund.
Quality & Online Services Policy
At Siete Leguas® we are committed to offer you items distinguished by their quality and authenticity. Each of our products is crafted by Mexican hands, and each of our boots is made from animal-sourced leather and the highest-quality materials.
However, being an artisanal process, the product you have purchased may have been mishandled by an operator, so any item purchased on our website sieteleguas.mx may be returned to our distribution center if it meets the following criteria:
MANUFACTURING DEFECT WARRANTY
- All our products come with a 90-calendar day warranty against manufacturing defects from the date of purchase receipt.
- This warranty will be void if the product is used under abnormal conditions or mishandled.
QUALITY DEFECT REPAIR POLICY
- If the product is eligible for repair, the first option offered to you will be the repair, which will be provided FREE of charge. Please note that if the product has already been molded to your foot, it may be more comfortable to continue using it, but the decision is subject to your consideration.
- If you do not accept the repair, we will proceed to process your refundwithout question.
QUALITY WARRANTY FOR OUR ANIMAL-SOURCE LEATHERS
- The animal from which the leather is sourced may have had minor scars throughout its life.
- For this reason, we do not consider minor imperfections in the material, such as natural wrinkles in the leather, slight differences in tone from one shoe to another or within the same boot, and/or naturally closed and healed scars, as quality defects.
CARRIER DELAY POLICY
If you wish to request a cancellation of your purchase while your order is in transit:
- Please note that the request for the return of your package may take 3 to 5 business days to process, so it is possible that you may receive your package during the course of the process.
- If so, your money will not be refunded, but the 30 calendar days for exchanges and returns will start running.
LOST PACKAGE GUARANTEE
If your order happens to get lost, don’t worry because it is 100% insured:
- Once the courier validates the loss, we will resend the package to you, provided that we still have stock of the same product.
- Otherwise, or if you prefer, your purchase will be canceled and refunded in full.
REQUEST FOR OFFICIAL IDENTIFICATION
If our Purchasing Data Analysis Department requires additional information, we may ask for a photo of a valid ID to validate the payment and shipment of the order:
- If we do not receive it or if the ID is not valid, your payment will be refunded immediately.
- If you prefer to pay by other means, you can make a direct deposit or bank transfer to our BBVA bank account.
Any refund of your money is subject to the return of the purchased product, excluding shipping costs, and once our inspectors have received and confirmed that the submitted complaint matches the returned pair.
What should I consider if I wish to get a refund?
- Once we receive the returned pair, our inspection team will assess whether it is accepted as a valid return, in which case you will receive your money back directly through your chosen payment gateway, minus the shipping costs you have covered.
- The refund of your money will usually be reflected within 72 business hours. If it takes longer and you have already received confirmation from us that the refund has been processed, please contact your bank or the payment gateway you used (PayPal, Mercado Pago, etc.).
- If your payment was made through PayPal, we have full responsibility to refund the requested money, as long as it complies with the established policies. For more information about returns, security and support offered by PayPal to its users, please visit: https://www.paypal.com/mx/webapps/mpp/paypal-safety-and-security
- If your payment was made through Mercado Pago, we are fully responsible for refunding the requested money, as long as it complies with the established policies. For more information about returns, security and support offered by Mercado Pago to its users, please visit: https://www.mercadopago.com.mx/ayuda/devolver-dinero-compra_1606
- If your payment was made through KueskiPay, we have full responsibility to refund the requested money, as long as it complies with the established policies. Any full or partial refunds with KueskiPay are made directly to a bank account and to request it, you must be report it directly to our e-mail: email@example.com.
- If your payment was made through Conekta OXXO (for purchases from our official website) or by bank transfer to BBVA (for purchases via our social media), the money will be forcibly refunded to a provided debit account.
- If you return a pair of boots to us as a new product that clearly shows signs of wear (e.g. worn-out soles or damaged leather) without these issues being subject to a manufacturing defect, it will not be possible for us to refund your money, as the returned product has lost its commercial value. If you wish to receive the used pair back, you will need to cover the shipping costs and provide us with the shipping address.
- We do not accept returns or exchanges on orders that have exceeded 30 calendar days after receipt of your purchase.
- If you request a refund for a purchase in which you have covered the shipping cost, we will only refund the value of the product without the cost of the waybill.