Our returns and exchanges are completely FREE for size, model, color, non-conformity, if there was any mistake, or if it presents any visible manufacturing defect at the time of receiving the product, as long as they are reported within the within 30 calendar days of receiveing your order.
TO START THE PROCESS CLICK ON THE ORANGE BUTTON BELOW
- Exchanges for another pair are subject to stock confirmation.
- In order to process your return or exchange request you must send at least 3 photographs showing the condition of the product (we will show you the reference profiles in the process).
- For your request to be approved, the product must show no signs of use or washing and be returned with its original packaging, labeling, paper stuffing and wrappings.
- Starting from the second exchange or return within the same order, shipping costs apply, even within the 30-day policy.
- For exchanges to a different style, the new pair must be of equal or higher price than your purchase *.
- If you made your purchase with a promotional coupon, your discount will only apply to exchanges of the same style/color; if you request a different variant of the same model or any other product at a higher price, the coupon will be invalidated, and you will need to pay the difference.
- Orders totaling less than $1,399 MXN and/or products with a discount equal to or greater than 20%, or from our Outletare only subject to return, in which case the shipping cost will be quoted and must be settled through Mercado Pago, PayPal or directly by transfer to our BBVA account.
* This does not apply to similar models with discounts, and in case of a higher-priced model, the difference must be covered.
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